Actively involved in Payment & Fulfillment integration and production support within current role

Led implementation of new features (e.g. gift wrap, engraving, gift cards, loyalty programs) across 172 EMEA sites, enhancing customer experience and driving satisfaction

Spearheaded auto reconciliation process for online transactions across 20+ EMEA sites, ensuring accurate and efficient financial reconciliation to improve operational efficiency and reduce errors

Worked on fulfillment integration for new ecommerce sites in EMEA region, ensuring smooth integration of processes for over 20 implemented sites

Resolved order-related issues promptly to maintain customer satisfaction and minimize disruptions to fulfillment process

Provided regular updates to leadership on ongoing initiatives including Payment & Fulfillment integration, production support, and implementation of new features and systems

Led implementation of new order management system as pilot project, collaborating with cross-functional teams to streamline processes and enhance efficiency

Committed to driving operational excellence, optimizing customer satisfaction, and contributing to success of organization

Oversaw the development and successful launch of 25 global e-commerce sites for Estee Lauder and its subsidiary brands, with budgets ranging from $150K to $400K

Collaborated with key business stakeholders to assess project needs, gather requirements, and implement revenue-increasing solutions

Led cross-functional teams, project managers, and external vendors through the entire project lifecycle, including requirements gathering, solution development, product testing, and implementation

Scheduled regular meetings with stakeholders to review project plans, budgets, and key metrics, ensuring timely achievement of project milestones

Spearheaded the launch of marketing sites for a China-based operation, managing all project work, implementing quality controls, and maintaining client communications

Interacted with legal, technical, and marketing departments to ensure compliance with Estee Lauder branding standards and criteria for all builds and enhancements

Managed a team of Engineers and Business Analysts to successfully implement a single page checkout feature for a UK-based ecommerce site, resulting in reduced purchase

Led the complete cycle of high-profile projects, including requirements gathering and deployment, for Anthem and Aetna healthcare accounts.

Oversaw 10+ simultaneous projects within the China delivery center, ensuring timely and budget-conscious completion.

Collaborated with internal and external partners to guarantee project completion within specified timeframes and budgets.

Mentored team members and facilitated training to optimize productivity and performance.

Spearheaded the development of a new billing system that generated annual savings of $10 million for Anthem.

Successfully implemented a new claims processing system for Aetna, resulting in a 25% reduction in processing time.

Oversaw the successful launch of an e-commerce platform for Estée Lauder Companies, generating $10 million in new revenue.

Fostered strong relationships with key stakeholders, enhancing trust and cooperation.

Devised and implemented quality control best practices, resulting in a 99% defect-free rate.

Managed a team of 40+ individuals

Provided expert advisory guidance on the design, development, and support of the Germany MR and Memo Posting Systems, resulting in significant improvements to consumer banking operations.

Collaborated as a valuable member of a cross-functional team to successfully develop the Memo Posting System.

Supported seamless deployment by actively participating in system integration and user acceptance testing.

Ensured effective communication with external application stakeholders to address dependencies and requirements.

Played a critical role in the EMEA MR and memo posting design team.

Spearheaded the development and implementation of Italy's Direct Debit and SETIF system.

Oversaw system integration and user acceptance testing, ensuring a smooth and successful implementation.

Notable achievements include deploying the Memo Posting System within established timelines and budgetary constraints.

The system received positive feedback from stakeholders and met all user requirements.

Successfully implemented the Direct Debit and SETIF system in compliance with regulatory standards and industry best practices.

Accounts: Verizon & UnitedHealth Group